Kanban Maturity Model (English)

Kanban Maturity Model: A map of resilience, reinvention and customer satisfaction

David J Anderson y Teodora Bozheva

ABOUT THE Kanban Maturity Model (KMM)

KMM integrates management practices and cultural values ​​necessary for the sustainable operation of an "fit for purpose" organization.

It serves as a roadmap for:

  • Understand the organization's current level of maturity
  • Introduce appropriate practices to meet customer expectations on a continuous and sustainable basis
  • Improve the predictability of projects and services
  • Balancing demand and organizational capacity
  • Avoid or effectively solve possible challenges such as resistance to change, setting too ambitious goals, or not knowing how to keep moving forward

"KMM IS DESIGNED TO DEVELOP THE AGILITY OF THE ORGANIZATION."

MATURITY LEVELS

ML0 Oblivious

  • Organization without order, overwhelming under stress or unforeseen
  • Surviving thanks to the effort of individuals
  • Basic work management of people with kanban boards

ML1 TEAM-Focused

  • Basic management of teamwork; inconsistent process
  • Frequent delays, many defects and rework
  • Transparent and collaborative work habits introduction

ML2 CUSTOMER-DRIVEn

  • Long delivery times, predictability and quality can be improved
  • Understanding demand, capacity, causes for blockages and rework; focus on customer needs
  • Consistent workflow management from start to finish and across teams

ML3 FIT-for-purpose

  • Consistently and sustainably met customer expectations
  • Triage discipline
  • Clear purpose; established service levels
  • Resilient organization, capable of adapting to changes in context and overcoming unforeseen events

ML4 RISK Hedged

  • Service meeting the expectations of both customers and partners
  • Liquid organization
  • Robust organization, resistant to changes in context, capable of successfully anticipating and mitigating risks

ML5 MARKET LEADER

  • Business fit for purpose
  • Organization seeking excellence, marking changes in the market
  • Continuous improvement culture

ML6 BUILT FOR SURVIVAL

  • Consistent organization, capable of reinventing itself and prospering in new areas
  • Anti-fragile business

HOW CAN YOU USE THE NEW VISUAL MATERIALS?

  • The "Overview poster" summarizes the benefits KMM organizations gain and how culture and practices scale through maturity levels. Use it to explain what the model brings to your organization in terms of culture, practices, and business results to facilitate the definition of the appropriate goals and involve the right people.
  • The "Values and Practices poster" lists the titles of the practices and values for each level of maturity. Use it to identify the best practices for your organization's needs.
  • Use both posters to find out where your organization is and you can develop a roadmap to evolve it, avoiding known barriers or going too far.

HOW TO GET STARTED WITH KMM?

  • Download the new version (release 1.2) of the materials in Spanish from our website .
  • Download the new version (release 1.2) of the materials in English from the KMM website .

Get in touch with us, if you have any questions.