The Kanban Systems Improvement training introduces Kanban management at all levels of the organization. It gets ddeper into the usage of metrics, bottleneck resolution, and improving workflow efficiency.

Kanban allows you to make improvements in management and delivery of products and services to the customer without making drastic changes to the work practices, organizational structure, roles, responsibilities or positions.

This training introduces the Kanban principles of service management and organizational change management. In addition, it briefly introduces the Kanban Maturity Mode, so you will get an insight of how to use it to develop organizational agility in an evolutionary way.

Download the full course description here

LEARNING Objectives and benefits

  • Developing customer focus and service orientation in an organization
  • Learn how to manage work at all levels with Kanban, manage dependencies between teams, balance demand and capacity, and resolve bottlenecks
  • Learn how to lead organizational change through Kanban
  • Understand kanban patterns of organizational maturity and how to use them to develop agility at team level, project and service level, and business level
Logo Kanban University Certified Kanban Trainning

Participants will acquire knowledge and experience in:

  • How to use Kanban to manage projects and services at all levels in an organization
  • How to manage multiple kanban systems and dependencies between them
  • Workflow management metrics
  • Metrics for managing service that meet customer expectations
  • Service management metrics that are based on customer expectations
  • Key ideas for developing business agility
  • How to achieve sustainable development of services and products that meet customer expectations
icono inforgrafías


  • Kanban cadences in an organization:
  • Replenishment meeting
  • Kanban Meeting
  • Delivery planning meeting
  • Risk review
  • Service Delivery Review
  • Service Request Review
  • Operations Review
  • Develop service orientation in an organization
  • How asymmetrical commitments work
  • Workflow management metrics
  • Managing bottlenecks in the workflow
  • Managing organizational change with Kanban
  • Kanban Litmus Test to direct and evaluate organizational improvement
  • Brief introduction to the Kanban Maturity Model (KMM)

What WILL you get?

  • High quality training focused on your needs
  • Training materials in electronic format (pdf format)
  • Kanban Management Professional - II Certificate*
  • PDUs according to number of PDUs (hours) by category: technical, leadership or strategic • KMP II (KSI) counts as 12 technical hours and 4 hours leadership
  • Knowledge of the next steps for you to advance your professional career with Kanban as well as in the development of your company's agility with KMM
  • BONUS: Additional 1-hour workshop about "How to start with Kanban in my company" (fourth day of class)

* To become "Certified Kanban Management Professional you must also take the KMP I: Kanban System Design training.

Distintivo Kanban Management Professional

Who should attend the training?

This training is useful for anyone who:

  • Uses or has previous experience with Kanban and wants to succeed by extending it in their organization
  • Wants to consolidate their knowledge and experience with Kanban and learn how to expand it in their organization

In terms of roles:

  • Leaders of product development team
  • Leaders of service delivery team
  • Managers
  • Team leaders, Scrum Masters, Agile coaches
  • Managers and members of process improvement teams


It is expected to have taken the “KMP I: Kanban System Design” training

It is recommended to read the book “Kanban" by David J. Anderson or "Kanban from the Inside" by Mike Burrows before the class

icono duración


2 días (face-to-face training)

3 días (live online training)

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